Plumbing questions and answers

Yes. We answer the phone and take emergency calls 24 hours a day, seven days a week, including bank holidays.

Call us and describe the problem. We give free quotes over the phone and confirm the price before any work starts.

Plumbing jobs vary too much for a fixed price list to be fair. We would rather give you a free quote for your actual job.

No. For gas boilers, cookers, fires or gas pipes, use a Gas Safe registered engineer. If you smell gas, call 0800 111 999.

No. For electric showers and similar jobs, we do the water side and an electrician makes the electrical connection.

Usually under the kitchen sink, where the mains pipe comes up through the floor. In some older houses it is in a hallway cupboard, under the stairs or in a cellar.

Up to the stop tap in the pavement, the water company. From there into your home, the supply pipe is usually yours.

Water is supplied by Bristol Water, now part of South West Water. Sewerage is handled by Wessex Water.

A drain that serves only your home and sits within your boundary is usually yours. Since October 2011, shared sewers and drains outside your boundary have generally been the sewerage company’s responsibility.

Homes built before the 1970s could have lead pipework, most often in the supply pipe. We can replace the part that is yours.

Water here is moderately hard to very hard, so limescale builds up on taps, shower heads and toilet valves over time.

Soundwell and about 10 miles around, including Staple Hill, Kingswood, Downend, Fishponds, Mangotsfield, Hanham and Warmley.